Frequently Asked Questions
Have a question about ordering, shipping, or our products? Find answers below. If you don’t see what you’re looking for, contact us and we’ll get back to you within 1 business day.
Ordering
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating a free account lets you track orders, view order history, and reorder quickly — which most contractors find useful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure WooCommerce checkout. All transactions are processed over an encrypted SSL connection.
Can I change or cancel my order after placing it?
You can request a change or cancellation by contacting us immediately at info@yourbuildingsupplies.com. Orders that have already been processed or shipped cannot be changed or cancelled. Please double-check your order before submitting.
Do you offer bulk or volumne pricing?
Yes. Contractors and businesses that order regularly can open a free contractor account to unlock bulk pricing on orders over $500.Â
Is there a minimum order amount?
There is no minimum order amount. However, shipping costs on small orders may make larger orders more economical.
Do you offer net-30 or invoicing terms?
Net-30 payment terms are available for qualified contractor accounts.
Shipping and Delivery
Where do you ship?
We currently ship to all addresses within Ontario, Canada. We do not ship to other provinces at this time.
How long does shipping take?
Standard building materials typically arrive within 3–7 business days. Large or heavy freight items (lumber, drywall, roofing bundles) may take 5–10 business days depending on your location in Ontario. See our full Shipping Policy for details.
How much does shipping cost?
Shipping is calculated at checkout based on your order weight, dimensions, and Ontario delivery address.
Do you offer same-day or next-day delivery?
We do not currently offer same-day or next-day delivery. Orders are processed within 1–3 business days and shipped via our carrier network across Ontario.
How do I track my order?
Once your order ships, you will receive a tracking number by email. Use it to track your delivery on the carrier’s website. If you haven’t received tracking details within 3 business days of ordering, [contact us](/contact).
What happens if I'm not home for a freight delivery?
Freight deliveries (lumber, drywall, roofing, etc.) require someone to be present. The carrier will contact you to schedule a delivery window. If no one is available, a re-delivery fee may apply. Make sure your contact number is correct at checkout.
Do you deliver to job sites?
Yes, we can ship to job site addresses in Ontario. Enter the job site address at checkout. For large freight deliveries, ensure site access is available for the delivery truck and someone is present to receive the order.
Products
Are the products you sell new or used?
All products sold on yourbuildingsupplies.com are brand new. We do not sell used or reconditioned materials.
Do you carry name-brand products?
Yes. We carry a range of trusted brands used by Ontario contractors and builders. Brand names are listed on individual product pages.
How do I know which product is right for my project?
Each product page includes full specifications, common uses, and a buying guide section. Our blog also has detailed guides for common projects. If you’re still unsure, [contact us](/contact) and we’ll help you find the right product.
Are your products compliant with the Ontario Building Code?
We stock products that meet standard Ontario Building Code requirements. However, it is always the responsibility of the contractor or homeowner to verify that the specific product and installation method meets local code requirements for their project.
What if a product I need is out of stock?
If a product is out of stock, it will be marked on the product page. You can contact us to ask about restock timelines or to be notified when it’s available again.
Returns and Refunds
What is your return policy?
We accept returns on unused, undamaged items in original packaging within 30 days of delivery. Some items are final sale. See our full Returns & Refunds Policy
How do I start a return?
Email us at info@yourbuildingsupplies.com with your order number and the reason for the return. Do not ship items back without receiving a Return Merchandise Authorization (RMA) number from us first.
How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
My order arrived damaged — what do I do?
Contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund. Do not discard the original packaging.